Workshops & Events: Human Resources - Learning and Development [Faculty/Staff Only]

Show scheduled workshops up to months. If the workshop is FULL, you will not see the sign up link.

Other events and training opportunities

START DATE & TIME END DATE & TIME TITLE SIGN UP SEATS AVAILABLE LOCATION CONTACT
Monday
Oct/23/2017
11:30 AM
Monday
Oct/23/2017
12:45 PM
Thriving in the Workplace Through the Power of Performance, Play and Improvisation!: Workshop II
Part II - On Creativity, Possibility, and Productivity
A three-part workshop on developing your improvisational skills for being happier, more satisfied, and more effective in the workplace. Led by popular and award-winning teacher and scholar, Dr. Omar Ali, the workshops are designed for participants who want to change their workplace environments so that they are more joyful and productive places to be. Combining the latest and most innovative research in developmental psychology, business performance, theater, and improvisation, Ali walks participants through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest science of play and performance to life.

Targeted Audience: All employees invited; and if you have been, bring a friend!

Instructor: Omar Ali, Ph.D., Dean of the Lloyd International Honors College and Associate Professor of Comparative African Diaspora History

Prerequisites: None.
14 seats The Global Commons 208
Foust Building
Sarah Dreier-Kasik
Tuesday
Oct/24/2017
10:00 AM
Tuesday
Oct/24/2017
12:00 PM
The Key to Customer "Delight": The Journey to Excellence
This workshop will provide an understanding around enhancing customer satisfaction and creating "delight" for both internal and external customers on an on-going basis.

In addition, the course will stimulate discussion and reflection focusing on customer relationships and continuous improvement; looking at total commitment in achieving the goals and mission of the organization.

Targeted Audience: All interested employees. *For Faculty/Staff only.*

Instructor: Vidyaranya B. Gargeya, Ph.D., Professor, Information Systems and Supply Chain Management

17 seats Bryan 113 Sarah Dreier-Kasik
Tuesday
Oct/24/2017
11:00 AM
Tuesday
Oct/24/2017
03:00 PM
2018 Open Enrollment Assistance Lab
Open Enrollment is your chance to choose the benefit coverage that will best fit the needs of you and your family in the coming year. 2018 Open Enrollment is September 30 - October 31, 2017.

In the 2018 Open Enrollment Assistance Lab, UNCG's Benefits staff will be on-hand to provide assistance for online enrollment changes for your 2018 benefits in a computer lab.
17 seats Bryan 209 Stephen Hale
Tuesday
Oct/24/2017
01:00 PM
Tuesday
Oct/24/2017
02:00 PM
SHRA Interim PMP Clinic (Hands-On Assistance with Performance Management Plans & Reviews)
Supervisors who need general guidance with completing SHRA Performance Plans and off-cycle reviews can drop in for assistance from UNCG Human Resources. This is a hands-on clinic to refresh you on the key elements of the policy while helping you convey honest and constructive feedback in your reviews. Interim reviews are due to be completed by October 31st, so sign up today!

Bring a specific example or a draft of an interim review you are working on. You are welcome to bring your laptop or a written draft.

Intended Audience: All supervisors who must complete an interim review for their SHRA employees. **For Faculty and Staff Only**
19 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Oct/25/2017
12:00 PM
Wednesday
Oct/25/2017
01:00 PM
Friendly Persuasion: How to Get the Things You Want
While it's true that some people are intuitively good at persuading others, for most of us the most reliable path to success lies in knowing what we want to achieve and systematically deciding how we want to go about achieving it. Persuasion is a skill that everyone in the organization uses to accomplish goals. Used effectively, persuasion can lead to solutions that work in everyone's best interest. This workshop will provide you with communication techniques to get the results that you want and need.

At the end of this workshop, you will be able to:

Describe how to assess your own persuasive abilities
* Describe the results of your persuasion self-assessment

Identify the steps that will make you persuasive
* Describe how listening well can contribute to your ability to persuade others
* Identify questioning techniques that can help you get what you want
* Describe ways to make sure that you get feedback during a persuasive dialogue

Create a personal action plan to improve your persuasive abilities
* Identify the steps you will take upon completing this session

Target Audience: Employees looking to improve their skills in persuasion.
*For Faculty/Staff Only*

Facilitator: ComPsych
1 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Oct/25/2017
02:00 PM
Wednesday
Oct/25/2017
03:00 PM
SHRA Performance Management: Campus-Wide Information Session
Performance Management is a tool to engage both the employee and the supervisor in conversations about future goals and continuous improvement. This tool represents an opportunity to:

* Foster strategic thinking, planning and achievement
* Include both individual and institutional goals
* Align and connect individual goals with our University strategic plan: Taking Giant Steps
* Foster regular performance and talent conversations that promote engagement and retention

Please join us to gain insight and a better understanding of your role in the University's performance management policy, required forms, and guidelines.

Please see the additional information on https://hrs.uncg.edu/Performance_Management/.

Further information on joining the WebEx will be provided in a subsequent email.
Registration closes 15 minutes prior to the start of the workshop.
17 seats WebEx Sarah Dreier-Kasik
Wednesday
Oct/25/2017
02:30 PM
Wednesday
Oct/25/2017
04:00 PM
RUN, HIDE, FIGHT - Active Shooter Training
This workshop provides information on surviving an active shooter incident. "Shots Fired!" is the last thing you expect to hear in the workplace or at school. Unfortunately, the possibility of this violent event taking place in your community has become a reality that employees and students have to deal with. Although no one is exempt from this threat, injury or death does not have to be the inevitable outcome.

At the conclusion of this workshop, attendees will recognize the sound of gunfire, demonstrate the three response options, explain when each option should be used, and describe your interaction with law enforcement when they arrive.

Targeted Audience: All Students, Staff, and Faculty.

Instructors:S. C. Dedona, Support Services Captain;
A. Westbrook, Professional Standards Lieutenant

Recommended Additional Workshops: http://police.uncg.edu/Programs/RAD/
4 seats 1200 W. Gate City Blvd. UNCG Police Building, Room 212 Sarah Dreier-Kasik
Thursday
Oct/26/2017
12:00 PM
Thursday
Oct/26/2017
02:00 PM
SHRA Performance Management: Supervisor Training
Performance Management is a tool through which managers and supervisors communicate with employees regarding their job performance. The three phases of performance management include planning, managing, and appraising. Each phase represents an opportunity for managers and supervises to:

* Foster strategic thinking, planning and achievement
* Include both individual and institutional goals
* Align and connect individual goals with our University strategic plan: Taking Giant Steps
* Foster regular performance and talent conversations that promote engagement and retention

Successful performance management communication aligns performance expectations with an employee's understanding of how his or her position supports the mission of both their department and the University. Human Resources is proud to introduce STEPS2EXCELLENCE, a performance program designed to guiding supervisors and their employees to taking giant steps.

All supervisors and managers are required to attend one (1) of the PM information sessions to gain insight and understanding of the University's new performance management policy, forms, and guidelines.

Please see the additional information on https://hrs.uncg.edu/Performance_Management/.
19 seats Bryan 113 Sarah Dreier-Kasik
Monday
Oct/30/2017
11:30 AM
Monday
Oct/30/2017
12:45 PM
Thriving in the Workplace Through the Power of Performance, Play and Improvisation!: Workshop III
Part III - Practice, Practice, Practice
A three-part workshop on developing your improvisational skills for being happier, more satisfied, and more effective in the workplace. Led by popular and award-winning teacher and scholar, Dr. Omar Ali, the workshops are designed for participants who want to change their workplace environments so that they are more joyful and productive places to be. Combining the latest and most innovative research in developmental psychology, business performance, theater, and improvisation, Ali walks participants through a brief history of science regarding human development, play, and learning before launching into improvisational techniques and exercises. Grounded in the developmental methodology of the Russian psychologist Lev Vygotsky and the work of the American developmental psychologist Lois Holzman, Ali brings the latest science of play and performance to life.

Targeted Audience: All employees invited; and if you have been, bring a friend!
*For Faculty/Staff only.*

Instructor: Omar Ali, Ph.D., Dean of the Lloyd International Honors College and Associate Professor of Comparative African Diaspora History

Prerequisites: None.
17 seats The Global Commons 208
Foust Building
Sarah Dreier-Kasik
Tuesday
Oct/31/2017
10:00 AM
Tuesday
Oct/31/2017
12:00 PM
SHRA Performance Management: Supervisor Training
Performance Management is a tool through which managers and supervisors communicate with employees regarding their job performance. The three phases of performance management include planning, managing, and appraising. Each phase represents an opportunity for managers and supervises to:

* Foster strategic thinking, planning and achievement
* Include both individual and institutional goals
* Align and connect individual goals with our University strategic plan: Taking Giant Steps
* Foster regular performance and talent conversations that promote engagement and retention

Successful performance management communication aligns performance expectations with an employee's understanding of how his or her position supports the mission of both their department and the University. Human Resources is proud to introduce STEPS2EXCELLENCE, a performance program designed to guiding supervisors and their employees to taking giant steps.

All supervisors and managers are required to attend one (1) of the PM information sessions to gain insight and understanding of the University's new performance management policy, forms, and guidelines.

Please see the additional information on https://hrs.uncg.edu/Performance_Management/.
19 seats Bryan 113 Sarah Dreier-Kasik
Tuesday
Oct/31/2017
01:00 PM
Tuesday
Oct/31/2017
02:30 PM
SHRA Performance Management: Supervisor Training
Performance Management is a tool through which managers and supervisors communicate with employees regarding their job performance. The three phases of performance management include planning, managing, and appraising. Each phase represents an opportunity for managers and supervises to:

* Foster strategic thinking, planning and achievement
* Include both individual and institutional goals
* Align and connect individual goals with our University strategic plan: Taking Giant Steps
* Foster regular performance and talent conversations that promote engagement and retention

Successful performance management communication aligns performance expectations with an employee's understanding of how his or her position supports the mission of both their department and the University. Human Resources is proud to introduce STEPS2EXCELLENCE, a performance program designed to guiding supervisors and their employees to taking giant steps.

All supervisors and managers are required to attend one (1) of the PM information sessions to gain insight and understanding of the University's new performance management policy, forms, and guidelines.

Please see the additional information on https://hrs.uncg.edu/Performance_Management/.

Further information on joining the WebEx will be provided in a subsequent email.
Registration closes 15 minutes prior to the start of the workshop.
20 seats WebEx Sarah Dreier-Kasik
Tuesday
Oct/31/2017
01:15 PM
Tuesday
Oct/31/2017
01:45 PM
Tour of Jackson Library for Employees
Explore your local library with Jackson Library staff. Tour the Jackson Library and discover what is available to you as an employee - a 3D printer and scanner, Digital Media Commons, DVD and electronics check-out, interlibrary loans, and a printing press! Learn the history of UNCG through the archives.

Please register at least 24 hours prior to the beginning of the tour. Meet at the Jackson Library Reference Desk. Thank you.

**For Faculty and Staff Only**
14 seats Jackson Library Reference Desk Lea Leininger
Wednesday
Nov/01/2017
01:00 PM
Wednesday
Nov/01/2017
03:00 PM
Building High Performance Teams
"High Performance Teams." Just three simple words but we know how difficult it can be. This class is for leaders - project managers, supervisors, team leads - who need to get more done with the team they lead. We will learn the six key characteristics of successful teams that provide the framework for an enlightening discussion of what it takes for a team to produce great results.

Topics to be covered are as follows:
1. High Level of Trust
2. High Level of Respect
3. Commitment to a Clear and Common Purpose
4. Willingness and Ability to Manage Conflict
5. Focus on Results
6. Alignment of Authority and Accountability

Target Audience: Leaders, such as supervisors, team leads, and project managers

Instructor: Marsha McKay, Sr. Manager, Learning and Development, Human Resources

**For Faculty and Staff Only**
7 seats Bryan 113 Sarah Dreier-Kasik
Thursday
Nov/02/2017
10:00 AM
Thursday
Nov/02/2017
12:00 PM
The Details Matter: Continuous Improvement
Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.

Targeted Audience: All interested employees.
*For Faculty/Staff only.*

Instructor: Vidyaranya B. Gargeya, Ph.D., Professor, Information Systems and Supply Chain Management

Prerequisites: None. *For Faculty/Staff only.*
18 seats Bryan 113 Sarah Dreier-Kasik
Thursday
Nov/02/2017
01:00 PM
Thursday
Nov/02/2017
03:00 PM
SHRA Performance Management: Supervisor Training
Performance Management is a tool through which managers and supervisors communicate with employees regarding their job performance. The three phases of performance management include planning, managing, and appraising. Each phase represents an opportunity for managers and supervises to:

* Foster strategic thinking, planning and achievement
* Include both individual and institutional goals
* Align and connect individual goals with our University strategic plan: Taking Giant Steps
* Foster regular performance and talent conversations that promote engagement and retention

Successful performance management communication aligns performance expectations with an employee's understanding of how his or her position supports the mission of both their department and the University. Human Resources is proud to introduce STEPS2EXCELLENCE, a performance program designed to guiding supervisors and their employees to taking giant steps.

All supervisors and managers are required to attend one (1) of the PM information sessions to gain insight and understanding of the University's new performance management policy, forms, and guidelines.

Please see the additional information on https://hrs.uncg.edu/Performance_Management/.
20 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Nov/08/2017
12:00 PM
Wednesday
Nov/08/2017
01:00 PM
Developing Will Power and Self-Control for Behavior Change
Establishing self-control over behaviors such as overeating, smoking, gambling, pornography consumption, shopping, gambling and other addictive behaviors can be extremely difficult and discouraging. This course will address the nature of will power and how to develop self-control for effective behavioral change.

At the end of this workshop, you will be able to:

* Recognize the battle that occurs in the brain between impulse gratification and pursuit of long-range goals
* Describe how stress, emotional strain, lack sleep, and alcohol or drugs can strain mental resources and increase vulnerability to temptation
* Describe how to increase motivation and engagement in the process via support networks and how and when to seek professional help

Identify ways to increase self-control such as:
* Become aware of the risks and consequences of the behavior you wish to change
* Change your impulses by associating temptations with negative consequences
* Transform vague long-range goals into simple intermediate steps
* Identify and avoid risky situations
* Formulate "if, then" contingencies
* Train your working memory

Target Audience: Anyone concerned with changing a problematic behavior.
*For Faculty/Staff only.*

Facilitator: ComPsych
FULL 0 seats Bryan 113 Sarah Dreier-Kasik
Tuesday
Nov/14/2017
02:00 PM
Tuesday
Nov/14/2017
05:00 PM
Intercultural Sensitivity Awareness
The International Programs Center (IPC) is offering this workshop to help UNCG faculty and staff increase awareness of their own cultural background and heighten their intercultural sensitivity (a lifelong learning experience). This three-hour workshop centers around Milton Bennett's Developmental Model of Intercultural Sensitivity (DMIS), a model of the development of one's worldview structure. According to Bennett, "The underlying assumption of the model is that as one's experience of cultural difference becomes more sophisticated, one's competence in intercultural relations potentially increases."

Intended audience: All employees interested in incorporating intercultural competency into curriculum (as part of our university-wide internationalization plan) and/or into their daily professional/personal lives. The IPC staff will provide light refreshments.

Enrollment will close Wednesday, November 1st to allow test taking and results generation prior to the November 14th class. The fee is $12.00. Please use a BANFIN-33 and submit to Human Resources.
NOTE: All enrollees are required to register for the workshop at least two weeks in advance to allow time to complete the 30-minute online Intercultural Development Inventory (IDI). There is a $12 fee which must be paid before taking the online IDI. If you have any questions please contact Sarah Dreier-Kasik, s_dreier@uncg.edu, 336-334-9795.

Instructor: Dr. Penelope Pynes, Associate Provost, International Programs Center.

18 seats Foust 206 Sarah Dreier-Kasik
Wednesday
Nov/15/2017
01:15 PM
Wednesday
Nov/15/2017
01:45 PM
Tour of Jackson Library for Employees
Explore your local library with Jackson Library staff. Tour the Jackson Library and discover what is available to you as an employee - a 3D printer and scanner, Digital Media Commons, DVD and electronics check-out, interlibrary loans, and a printing press! Learn the history of UNCG through the archives.

Please register at least 24 hours prior to the beginning of the tour. Meet at the Jackson Library Reference Desk. Thank you.

**For Faculty and Staff Only**
19 seats Jackson Library Reference Desk Lea Leininger
Wednesday
Nov/15/2017
10:00 PM
Wednesday
Nov/15/2017
12:00 PM
Being a Leader in a Culture of Change
The road to transformation requires many changes. As a leader, you are challenged to serve as a change agent, create a positive environment of excitement around the potential benefits of change, and support your team's efforts to adapt and maintain change initiatives.

Prosci's change management methodology is developed based on research with over 3,400 participants over the last twenty years. What is unique about the methodology is that it comes from real project leaders and teams reflecting on what worked, what did not and what they would do differently on their next project. The resulting process, tools and assessments have been developed with one goal in mind: that you can put them to use on your projects while building your (and the University's) change management skill set. We will examine a three-phase model you can work through for the change initiatives your team is supporting. The methodology includes research-based assessments and templates to support each phase, as well as guidance for completing each step most effectively.

Target Audience: Leaders who are interested in managing their change.

Instructor: Victoria Benson, Deputy Chief Human Resources Officer

**For Faculty and Staff Only**
14 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Nov/29/2017
09:30 AM
Wednesday
Nov/29/2017
11:00 AM
RUN, HIDE, FIGHT - Active Shooter Training
This workshop provides information on surviving an active shooter incident. "Shots Fired!" is the last thing you expect to hear in the workplace or at school. Unfortunately, the possibility of this violent event taking place in your community has become a reality that employees and students have to deal with. Although no one is exempt from this threat, injury or death does not have to be the inevitable outcome.

At the conclusion of this workshop, attendees will recognize the sound of gunfire, demonstrate the three response options, explain when each option should be used, and describe your interaction with law enforcement when they arrive.

Targeted Audience: All Students, Staff, and Faculty.

Instructors:S. C. Dedona, Support Services Captain;
A. Westbrook, Professional Standards Lieutenant

Recommended Additional Workshops: http://police.uncg.edu/Programs/RAD/
23 seats 1200 W. Gate City Blvd. UNCG Police Building, Room 212 Sarah Dreier-Kasik
Tuesday
Dec/05/2017
01:15 PM
Tuesday
Dec/05/2017
01:45 PM
Tour of Jackson Library for Employees
Explore your local library with Jackson Library staff. Tour the Jackson Library and discover what is available to you as an employee - a 3D printer and scanner, Digital Media Commons, DVD and electronics check-out, interlibrary loans, and a printing press! Learn the history of UNCG through the archives.

Please register at least 24 hours prior to the beginning of the tour. Meet at the Jackson Library Reference Desk. Thank you.

**For Faculty and Staff Only**
20 seats Jackson Library Reference Desk Lea Leininger
Wednesday
Dec/06/2017
09:00 AM
Wednesday
Dec/06/2017
11:00 AM
Practical Ethics: Professional Life Beyond the Legal Minimum
While the law provides a baseline for decision-making, much of our professional life is guided by ethical values. What are our core ethical values and how do we apply them in making workplace decisions? How can we avoid common reasoning errors that lead to ethically questionable choices? Ethical leadership requires ongoing utilization of the ethics toolbox. Join us for a frank discussion of ethics tools, framework, challenges, and practical solutions to real problems faced by professionals.

Instructor: Wade Maki
Senior Lecturer, Department of Philosophy

*For Faculty/Staff only.*
15 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Dec/06/2017
12:00 PM
Wednesday
Dec/06/2017
01:00 PM
Overcoming Procrastination
Procrastination is rampant in today's business world.

Sure, it is easy to blame others for your inability to get things done: demanding bosses, or coworkers who interrupt you for help. But be honest, how often is it your own fault? Are you simply putting off doing what will still be in your in-box tomorrow? Do you make statements such as: "I do not have time to do it," "It makes sense to do the smaller tasks first to get them out of the way," "Once I get more energy, I can really focus on this." If so, there is a strong possibility that you have fallen into the 'Procrastination Trap'.

Pushing important tasks and projects off until later can cause emotional anguish and keep you from accomplishing professional and personal goals. This workshop will provide you with techniques and strategies to overcome procrastination in your work and personal life.

At the end of this workshop, you will be able to:

Identify what procrastination really is
* Describe the difference between procrastination and prioritization

Describe the reasons people tend to procrastinate
* Identify when lack of commitment plays a part
* Describe how fear can cause procrastination
* Identify when something is considered a low priority
* Describe the importance of having enough information
* Identify times when you are just not interested in doing something

Describe how to assign priorities effectively
* Identify criteria you can use to effectively prioritize tasks

Targeted Audience: Anyone interested in everyday tips about how to avoid procrastination.
*For Faculty/Staff only.*

Facilitator: ComPsych

1 seats Bryan 113 Sarah Dreier-Kasik
Friday
Dec/08/2017
09:00 AM
Friday
Dec/08/2017
10:00 AM
Don't Just Read the Slides!: Delivering Engaging Presentations
NOTE: This is not a course in how to design PowerPoint slides.

Whether you are a seasoned presenter or a novice speaker, this workshop will help you improve your presentation skills through better planning, preparation and performance. Techniques for speaking with confidence, choosing audio/video aids, answering questions or addressing resistance from your audience will be addressed in the course. Practical advise will be shared with you to give you more confidence when you have to handle real-life situations professionally.

Participating in this course will show you how to:
* Prepare for a presentation
* Prepare yourself
* Engage an audience
* Manage resistance
* Reinforce key points

Target Audience: Anyone who is interested in engaging their audience.

Instructor: Marsha McKay, Sr. Manager, Learning and Development, UNCG Human Resources

**For Faculty and Staff Only**
12 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Dec/13/2017
09:00 AM
Wednesday
Dec/13/2017
11:00 AM
Dealing with Difficult People: How to Bring Out the Best in People at Their Worst
You know who they are.

They're those difficult people who are either doing things you don't want them to do. While you can't change difficult people, you can communicate with them in such a way that they seem to change themselves. It's about knowing how to get through to them when they're behaving badly.

This course will help you to identify and put together elements of effective communication with problem people. It's like trying to find the right music on the radio - you have to dial in to the right channel to get what you want.

You will learn three key areas for solving your situation.
* Examine the circumstances that compel people to be difficult in a variety of ways at work.
* Develop communication skills that turn conflict into cooperation, emotion to reason, and hidden agendas into honest dialog.
* Demonstrate specific strategies for dealing with the most challenging behaviors of difficult people.

Target Audience: Anyone who is interested in dealing with difficult people in a positive way.

Instructor: Marsha McKay, Sr. Manager, Learning and Development, UNCG Human Resources

**For Faculty and Staff Only**
8 seats Bryan 113 Sarah Dreier-Kasik
Wednesday
Dec/13/2017
12:00 PM
Wednesday
Dec/13/2017
01:00 PM
How to Ace an Interview: Be a STAR!
Practice using the STAR Method on these common behavioral interviewing questions:

* "Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way."
* "Describe a time when you were faced with a stressful situation that demonstrated your coping skills."
* "Give me a specific example of a time when you used good judgement and logic in solving a problem."
* "Give me an example of a time when you set a goal and were able to meet or achieve it."

Target Audience: Anyone wishing to improve their interviewing ability.

Instructor: Sarah Dreier-Kasik, Learning Coordinator, Human Resources

**For Faculty and Staff Only**
16 seats Bryan 113 Sarah Dreier-Kasik
Thursday
Dec/14/2017
02:30 PM
Thursday
Dec/14/2017
04:00 PM
RUN, HIDE, FIGHT - Active Shooter Training
This workshop provides information on surviving an active shooter incident. "Shots Fired!" is the last thing you expect to hear in the workplace or at school. Unfortunately, the possibility of this violent event taking place in your community has become a reality that employees and students have to deal with. Although no one is exempt from this threat, injury or death does not have to be the inevitable outcome.

At the conclusion of this workshop, attendees will recognize the sound of gunfire, demonstrate the three response options, explain when each option should be used, and describe your interaction with law enforcement when they arrive.

Targeted Audience: All Students, Staff, and Faculty.

Instructors:S. C. Dedona, Support Services Captain;
A. Westbrook, Professional Standards Lieutenant

Recommended Additional Workshops: http://police.uncg.edu/Programs/RAD/
22 seats 1200 W. Gate City Blvd. UNCG Police Building, Room 212 Sarah Dreier-Kasik
Wednesday
Dec/20/2017
01:15 PM
Wednesday
Dec/20/2017
01:45 PM
Tour of Jackson Library for Employees
Explore your local library with Jackson Library staff. Tour the Jackson Library and discover what is available to you as an employee - a 3D printer and scanner, Digital Media Commons, DVD and electronics check-out, interlibrary loans, and a printing press! Learn the history of UNCG through the archives.

Please register at least 24 hours prior to the beginning of the tour. Meet at the Jackson Library Reference Desk. Thank you.

**For Faculty and Staff Only**
20 seats Jackson Library Reference Desk Lea Leininger
Thursday
Dec/21/2017
09:00 AM
Thursday
Dec/21/2017
11:00 AM
Making Sense of Personal and Professional Transitions: Coping with Change
Whether it is chosen or thrust upon you, change brings both opportunities and turmoil. Three stages of coping with change are identified and include: The Ending, The Neutral Zone, and The New Beginning. Each stage can be understood and embraced, leading to a meaningful and productive end result with less anxiety or stress. "Making Sense of Personal and Professional Transitions: Coping with Change" will engage anyone who has ever struggled to enrich relationships, recover from a disappointment or failure, or strive for more a meaningful and productive work.

Target Audience: Anyone who is interested in managing their change.

Instructor: Marsha McKay, Sr. Manager of Learning and Development, UNCG Human Resources

**For Faculty and Staff Only**
15 seats Bryan 113 Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
The Five Most Important Questions: Meeting the Needs of Your Customers
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

When it comes to meeting or exceeding the needs of our customers, aren't the simple questions are sometimes the hardest to ask? Isn't it logical that simple questions like, "Who is my boss or bosses?"; "What do they need from me?"; and "How will I deliver on their expectations?".

The most basic questions require us to make blunt and honest - sometimes painful self-assessments.
1. What is the mission of my organization?
2. Who are our customers?
3. What do my customers value?
4. What is our plan to contribute to their values?
5. How will we measure our results and report them to our customers?

This course will quide you through the steps of self-assessment and planning for improvement which will result in delivering on the expectations of your customers; and your results will ultimately support the mission of your Division or Department.

**For Faculty and Staff Only**
44 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Documenting Employment Actions
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

The goal of good documentation is to create a record of employment, including facts of incidences and the steps and actions by the employer in an employment matter. Effective documentation serves as an aid to future managers and HR professionals for historical perspective, audits and legal claims.

Employers have many employment matters to document, including discipline, medical leave such as Family and Medical Leave Act (FMLA) leave, accommodations such as Americans with Disabilities Act (ADA) accommodations, performance feedback, harassment claims, layoffs, work/life balance matters, training and career development, pay practices, and recruiting practices.

Participants in this course will understand:
* Types of documentation
* Reasons documentation is important
* Implications of not documenting
* Employment actions that require documentation
* When to consult with HR
* What and how to document

**For Faculty and Staff Only**
47 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
The Details Matter: Continuous Improvement
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Performance measurement is essential for continuous improvement in organizations. The course will focus on input, process, output, and outcome measures through examples from profit and not-for-profit organizations. In addition, the course will stimulate critical discussion and reflection (amongst the participants) on measuring performance for continuous improvement in their respective organizations.

Targeted Audience: All interested employees.
*For Faculty/Staff only.*

Instructor: Vidyaranya B. Gargeya, Ph.D., Professor, Information Systems and Supply Chain Management

Prerequisites: None. *For Faculty/Staff only.*
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
If You Want It Done Right, You Don't Have to Do It Yourself: Delegating Effectively
Supervisors who delegate provide developmental and job enrichment opportunities for their employees while freeing themselves up to focus on other responsibilities. This workshop uses several learning techniques including scenarios and skill practices to explore effective delegation. Information is provided on "when, how and to whom" to delegate an assignment. This course will focus on:

* Understanding delegation and its importance
* Defining effective delegation
* Assessing current delegation needs
* Describing the steps involved in the delegation process
* Applying tools and techniques to enhance your delegation skills

Target Audience: This course is designed for individuals currently in supervisory, management, and team leadership positions.
49 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Just Who is Protected in Protected Classes?: Federal Discrimination Laws
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Title VII of the Civil Rights Act of 1964, the Americans With Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), the Equal Pay Act (EPA), the Lilly Ledbetter Fair Pay Act, and the Genetic Information Nondiscrimination Act (GINA) are key federal laws that prohibit employers, including employment agencies and unions, with at least 15 employees (20 employees for ADEA), from discriminating in employment based on race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, age or genetic information. These laws also prohibit retaliation against persons who complain of discrimination or participate in an equal employment opportunity (EEO) investigation.

**For Faculty and Staff Only**
47 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Performance Appraisal Training
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

New system, new annual performance appraisals, reviews and evaluations. These are all terms used to describe the process for documenting and communicating employees' performance.

Although many managers and employees dread performance appraisals as the yearly "report card," it is important for both employees and managers to understand the role these appraisals play in documenting performance issues and upholding the company's performance management philosophy. Our agenda for this course includes:
* Our performance management philosophy and policy
* Our performance appraisal process
* Our performance appraisal forms
* Employee self-evaluations
* How your performance appraisal affects your pay

**For Faculty and Staff Only**
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
You Are Not the Boss, But You're Managing a Project
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

In today's workplace, employees are routinely expected to coordinate and manage projects. Yet, chances are, you aren't formally trained in the leadership complexities of managing projects - you're an unofficial project manager. In this fun and interactive course, you will understand the importance of organization in project completion and explain why people are crucial in the formula for success.

"When You're the Unofficial Project Manager" course offers practical, real-world insights for effective project management and guides you through the essentials of the people and project management process:
1. Initiate
2. Plan
3. Execute
4. Monitor/Control
5. Close
If you're struggling to keep your projects organized, this course is for you. If you manage projects without the benefit of a team, this course is also for you.

Change the way you think about project management - "project manager" may not be your official title, but with the right strategies, you can excel.

**For Faculty and Staff Only**
46 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Termination Conversations for Managers
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Making the decision to terminate an employee and conducting the termination meeting are two of the most difficult responsibilities managers have. Knowledge of the laws and best practices as well as training help both the manager and the employee end the relationship on a positive note. It is essential that all managers, acquire appropriate knowledge to make these important decisions and to conduct professional termination meetings.

Managers will learn:
* Types of terminations
* Primary laws that pertain to involuntary terminations
* At-Will employment
* Our policy on involuntary terminations
* Documentation
* Guidelines for the termination meeting

**For Faculty and Staff Only**
50 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Employment Law for Non-Attorneys
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

The Bermuda Triangle is an area in the Atlantic Ocean in which an unusually high number of ships and planes have disappeared. Because the interplay of three major employment laws - the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA) and Workers' Compensation - is so complicated and fraught with problems, many HR professionals often refer to these three laws as the Bermuda Triangle of employment law. It is essential for you, as supervisors and managers to know about and to understand the interplay of these laws to ensure legal compliance as well as to provide employees with the benefits and protections each law provides.

The importance of recognizing and analyzing the interplay of the ADA, the FMLA and workers' compensation laws is essential to your leadership success. You will learn:
* Purposes of the three laws
* Enforcement authorities for each law
* Important areas of interplay between the three laws that employers need to consider when managing employee absenteeism
* Example of an employee absence involving the interplay of the ADA, the FMLA, Federal Discrimination Laws and workers' compensation

**For Faculty and Staff Only**
49 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Strategic Planning
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Strategic planning plays an essential role by clarifying what's important. It's the One Thing that must be accomplished as a result of our day-to-day efforts. Usually tactical and operational efforts tend to dominate our daily work because they are immediate - sometimes crises - and stare us in the face.

In this course you will learn how to become a strategic thinker and understand different approaches to strategic planning. This is a practical format and you will be able to:
1. Define strategic planning and describe the common components of a strategic plan.
2. Develop strategic-thinking skills in oneself and others.
3. Apply the key stages of the strategic-planning process.
4. Identify methods for involving stakeholders in strategy formulation and implementation.
5. Describe common obstacles to strategic planning and ways to overcome these obstacles.

**For Faculty and Staff Only**
45 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Leaders Confronting Workplace Bullying
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

According to the February 2014 Workplace Bullying Institute's U.S. Workplace Bullying Survey, 27% of employees have current or past experience with bullying, bosses are the majority of bullies, and 72% of employers deny, discount, encourage, rationalize or defend it.

Because of the continuing prevalence of workplace bullying and its harmful effects, it is important for employers to know how to recognize, confront and stop bullying in their workplaces.

Supervisors and Managers in this course will know the:
* Definition of workplace bullying
* UNCG policy on bullying
* Forms of bullying behavior
* Difference between workplace bullying, illegal discrimination and harassment
* Reasons to confront and stop workplace bullying
* Ways to confront and stop workplace bullying

**For Faculty and Staff Only**
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
The Leader as Coach: Coaching for Real Results
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Taking an interest and active role in employee development is a key tool for keeping staff engaged, developing their skills, and encouraging enthusiasm about their contributions to the organization. Coaching is one of the most powerful activities a supervisor or manager can practice.

This course reviews the fundamentals of workplace coaching. Participants will
* Understand the difference between formal and informal coaching
* Identify how coaching differs from counseling
* Describe several coaching models
* Select appropriate coaching questions
* Create a coaching plan for their direct reports

**For Faculty and Staff Only**
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
If Emily Post Only Knew: Business Etiquette
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

While the use of good business etiquette will not make up for technical knowledge in the workplace, bad manners and poor etiquette can cost employees and the organizations they work for which they work. From email etiquette to how to dress and act professionally in the workplace, and communicate effectively using email and social tools.

Practicing business etiquette doesn't mean pretending to be someone you're not. Brimming with practical, up-to-date tips on minding your business manners, "If Emily Post Only Knew: Business Etiquette" guides you through the tricky territory of office etiquette with real-life stories and workplace scenarios.
* Become attuned to body language (Don't gawk at others during meetings or at any other time. It's creepy.)
* Engage in thoughtful introductions (Don't guess at someone's name if you don't remember it.)
* Practice proper e-mail etiquette (Do you really want to be the jerk who sends annoying e-mails around the office?)
* Curtail office conflicts (Never punch anyone in the workplace. Never.)
* Exhibit workplace sensitivity (Listen to your coworkers without cutting them off).
* Plus, decode the 15 most commonly-used phrases in business.

Target Audience: Anyone who is interested in learning the proper ways to handle business interactions.

Instructor: Marsha McKay, Sr. Manager, Learning and Development, UNCG Human Resources

**For Faculty and Staff Only**
45 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Not Another (Bad) Meeting!
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

All managers, whether brand new to their positions or well established in the university hierarchy, can use a little "brushing up" now and then. This 1-hour course is filled with ideas and strategies to help anyone become more capable, efficient, effective, and valuable to their departments.

You will learn a practical guide to planning and conducting meetings that people will want to attend. "Not Another (Bad) Meeting!" provides techniques for keeping a meeting focused and on target, reveals latest tools for meeting "virtually," and more.
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Grant Writing For Maximum Impact
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Enhance your grant writing skills through practical tips and intentional strategies. Participants will learn to: Create a plan to complete the writing process on time, recognize the difference between "scholarly" writing and "grant" writing, align your writing with the priorities of a specific grant funder, develop your process for internal review, and identify the logistics needed to assemble a complete grant. Come prepared to share your own grant writing experiences and any lessons learned.

*For Faculty/Staff only.*
41 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Managing UP: Tactics for Working Better with Your Boss
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Working well with the boss or multiple bosses requires exceptional people skills, time management and diplomacy.

This course is designed to help those who want to develop the skills for systematically improving relationships with the leaders they support. At the end of this course, you should be able to:
* Assess the status of their current relationship with their boss
* Identify concrete actions they can take to make improvements
* Demonstrate how to effectively meet with the boss to discuss status, problems and opportunities.
* Effectively convey an image that enhances a boss' reputation
* Explain actions they can take for dealing with difficult bosses

**For Faculty and Staff Only**
49 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Seek and Find Talented Employees: Talent Acquisition for Leadership
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Talent management is the strategic management of the flow of talent through an organization. Its purpose is to assure that the supply of talent is available to align the right people with the right jobs at the right time based on strategic business objectives. Finding and hiring great employees series of policies, practices and procedures designed to minimize the probability of hiring questionable, or unqualified candidates.

This course will help you to identify candidates who are capable, trustworthy, and best suited to the job requirements.

Without exercising due diligence in hiring, it has become a statistical certainty that managers may hire employees that can lead to lawsuits for negligent hiring, workplace violence, theft, embezzlement and numerous other workplace problems. Supervisors and Managers in this course will be more aware of practical issues such as what information is available, how do you get it, and how to utilize it and analyze it in a cost-effective manner.

**For Faculty and Staff Only**
49 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Providing Excellent Customer Service
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

"Your customer doesn't care how much you know until they know how much you care." ~Damon Richards.

Providing quality, consistent customer service needs to be at the forefront of every touch at all times. Customer service is not simply the interaction between the serving and the served. Tips for identifying, creating, applying and maintaining excellent customer service are provided in this workshop.

Targeted Audience: All employees
**For Faculty/Staff Only.**

Instructor: Sarah Dreier-Kasik, Learning and Development Coordinator, Human Resources

Prerequisites: None.
49 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Lead a Colorful Life: Color Coding Your Personality
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

The Color Code Personality Assessment is an accurate, comprehensive, and easy to use personality test. And it's fun too! Unlike other personality tests, the 4 Color Codes not only identify what you do but why you do it, allowing you to gain much deeper and more useful insights into what makes you and those around you tick. You will find yourself in a least one of the predominant colors such as:

REDS: Need to look good technically, be right, and be respected. They are strong leaders and love challenges.

BLUES: Need to have integrity and be appreciated. They are focused on quality and creating strong relationships.

WHITES: Need to be accepted and treated with kindness. They are logical, objective, and tolerant of others.

YELLOWS: Need to be noticed and have fun. They love life, social connections, and being positive and spontaneous.

If you'd like to improve a relationship with anyone in your life, gain an advantage at the office, or just get to know yourself a little better, we invite you to take our Color Code class.

Take the assessment here: Color Code

**For Faculty and Staff Only**
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Managing Your Time Effectively: Stop Chasing the Clock
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Time management is about prioritizing and identifying time wasters. But how do you prioritize? What are time wasters? This workshop will explore a 5-step method that may assist you in your time management skills. Emphasis is placed on utilizing a "Priority Matrix" as well as other suggestions for better time management. After all, time management is really about managing yourself!

Targeted Audience: All interested employees.
*For Faculty/Staff only.*

Instructor: Sarah Dreier-Kasik, Learning and Development Coordinator, Human Resources

47 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
How Safe Are You at Work?: Understanding Workplace Violence
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Today we hear of domestic violence, crime, school shootings, protests turning violent and terrorist events spilling into our work environments. Workplace violence is not limited to your current or former employees; it may be perpetrated by customers, family members or even strangers fixated on making a statement. The primary focus of this training is to help supervisors be more aware of warning signs of potential violent situations and steps you can take to keep yourself and others out of harm's way. But if there is a situation that cannot be stopped, you also need to be aware of our emergency response procedures so that you can assist employees.

After this course you will be able to:
* Explain what workplace violence is.
* Tell how to recognize violent potential.
* Cite techniques to diffuse potentially violent situations.
* Describe how to respond effectively to workplace violence.
* Explain workplace security procedures to follow to minimize the possibility of violent situations.

**For Faculty and Staff Only**
48 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Conflict Resolution for Supervisors
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

This leadership course focuses on ways that you as supervisors can work with your employees to resolve conflict in the workplace. It provides practical steps and techniques that everyone can learn.

The purpose of this course is to provide you with the knowledge to recognize causes of workplace conflict, to facilitate resolution of conflict and how to manage the work relationships once the conflict has been resolved. After participating in this course, you will understand the:
* Causes of workplace conflict
* Importance of resolving conflict
* Methods of resolving conflict
* Do's and don'ts of workplace conflict
* Steps in the conflict resolution process
45 seats TBD Sarah Dreier-Kasik
Monday
Jan/01/2018
12:00 AM
Monday
Jan/01/2018
12:00 AM
Your Personal Efficiency Program: Get Organized and Do More Work in Less Time
PLEASE SIGN UP IF INTERESTED. DATE WILL BE DETERMINED BASED ON INTEREST.

Do you feel like you are always short of time? Do you have too much work to do and feel overwhelmed? Would you like more time to do what you value most?

When asked these questions, most people will answer "yes". You can overcome these problems and accomplish what is important to your work and to you. You can still find time for yourself, your family and for the things you like to do.

This course will teach you how to:
* Gain more control of your work
* Make doing your job less stressful
* Save time
* Determine what is most important
* Accomplish what is most important to you

Target Audience: Anyone who is interested in getting a handle on their workload.

**For Faculty and Staff Only**
46 seats TBD Sarah Dreier-Kasik
Wednesday
Jan/24/2018
09:00 AM
Wednesday
Jan/24/2018
11:30 AM
Working Across the Generations: How to Solve the Generational Puzzle at Work
Generational misunderstandings happen all the time in our personal life but what happens when it is on the institutional level? Anything that encourages managers to think analytically and creatively about how to better understand their employees is constructive. This workshop will examine the question: "In which areas do you see the greatest differences among your company's employees who are from different generations?" You will understand how specific managerial tactics can be used to get employees of all ages working productively together.
16 seats Bryan 113 Sarah Dreier-Kasik
Thursday
Jan/25/2018
02:30 PM
Thursday
Jan/25/2018
04:00 PM
RUN, HIDE, FIGHT - Active Shooter Training
This workshop provides information on surviving an active shooter incident. "Shots Fired!" is the last thing you expect to hear in the workplace or at school. Unfortunately, the possibility of this violent event taking place in your community has become a reality that employees and students have to deal with. Although no one is exempt from this threat, injury or death does not have to be the inevitable outcome.

At the conclusion of this workshop, attendees will recognize the sound of gunfire, demonstrate the three response options, explain when each option should be used, and describe your interaction with law enforcement when they arrive.

Targeted Audience: All Students, Staff, and Faculty.

Instructors:S. C. Dedona, Support Services Captain;
A. Westbrook, Professional Standards Lieutenant

Recommended Additional Workshops: http://police.uncg.edu/Programs/RAD/
24 seats 1200 W. Gate City Blvd. UNCG Police Building, Room 212 Sarah Dreier-Kasik