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DTSTART;TZID=America/New_York:20251031T110000
DTEND;TZID=America/New_York:20251031T113000
DTSTAMP:20260628T093836
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UID:10000639-1761908400-1761910200@workshops.uncg.edu
SUMMARY:Lunch & Learn - Platform Analytics
DESCRIPTION:Workshop audience: Current ServiceNow Users Using the Service Operations Workspace. \nJoin Erin\, from the ServiceNow Development team for a 30 minute Lunch & Learn about Platform Analytics. \nIn this session we’ll cover: \n\nOverview of Analytics Center\nCreate a Platform Analytics Dashboard\nCreate a new visualization\nAdd a header\nCreate a filter\n\nThe session will be recorded and shared with all registrants. A Knowledge Base article with the recording will also be available in ServiceNow.
URL:https://workshops.uncg.edu/event/lunch-learn-platform-analytics/
LOCATION:Virtual
CATEGORIES:Information Technology Services (ITS),ServiceNow
ATTACH;FMTTYPE=image/png:https://workshops.uncg.edu/wp-content/uploads/2025/08/Lunch-and-Learn-ITS-Workshop-Image.png
ORGANIZER;CN="Erin Wille":MAILTO:ejwille@uncg.edu
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DTSTART;TZID=America/New_York:20250829T110000
DTEND;TZID=America/New_York:20250829T113000
DTSTAMP:20260628T093836
CREATED:20250818T203007Z
LAST-MODIFIED:20250822T133829Z
UID:10000578-1756465200-1756467000@workshops.uncg.edu
SUMMARY:Lunch & Learn Back to School with ServiceNow: Service Operations Workspace 101
DESCRIPTION:Workshop audience: Current ServiceNow Users Using the Service Operations Workspace. \nClass is back in session! Join Erin\, from the ServiceNow Development team for a back-to-school themed Lunch & Learn where we’ll give you an overview of the Service Operations Workspace in ServiceNow. Whether you’re new to the tool or just need a refresher\, this session will help you sharpen your skills so you can support customers more efficiently. \nIn this session we’ll cover: \n\nNavigating the Service Operations Workspace\nKey features and shortcuts that make your work easier\nTips to streamline customer interactions\n\nThe session will be recorded and shared with all registrants. A Knowledge Base article with the recording will also be available in ServiceNow. \n 
URL:https://workshops.uncg.edu/event/lunch-learn-back-to-school-with-servicenow-service-operations-workspace-101/
LOCATION:Virtual
CATEGORIES:Information Technology Services (ITS),ServiceNow
ATTACH;FMTTYPE=image/png:https://workshops.uncg.edu/wp-content/uploads/2025/08/Lunch-and-Learn-ITS-Workshop-Image.png
ORGANIZER;CN="Erin Wille":MAILTO:ejwille@uncg.edu
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DTSTART;TZID=America/New_York:20250725T110000
DTEND;TZID=America/New_York:20250725T113000
DTSTAMP:20260628T093836
CREATED:20250721T192146Z
LAST-MODIFIED:20250721T192600Z
UID:10000540-1753441200-1753443000@workshops.uncg.edu
SUMMARY:ServiceNow Lunch & Learn - Anatomy of a Request
DESCRIPTION:Workshop audience: Current ServiceNow Users.   \nTake a 30-minute lunch break with Erin from the ServiceNow Development team and learn about the anatomy of a request.\nIn this session\, you’ll learn how ServiceNow requests are structured\, what key components make them work\, and how to communicate more effectively when defining or enhancing catalog items. The session will be recorded and shared with all registrants. A Knowledge Base article with the recording will also be available in ServiceNow. \n 
URL:https://workshops.uncg.edu/event/servicenow-lunch-learn-anatomy-of-a-request/
LOCATION:TBD\, NC\, United States
CATEGORIES:Information Technology Services (ITS),ServiceNow
ATTACH;FMTTYPE=image/jpeg:https://workshops.uncg.edu/wp-content/uploads/2025/07/download.jpg
ORGANIZER;CN="Erin Wille":MAILTO:ejwille@uncg.edu
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